Privacy Policy

NOURA Korean Skincare ("NOURA", "we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website nourakoreanskincare.com.

1. Information We Collect

Personal information you provide: Name, email address, phone number, shipping address, and payment information when you place an order or create an account.

Automatically collected data: IP address, browser type, pages visited, and time spent on site (via cookies and analytics tools).

Communications: Messages you send us via email, WhatsApp, or our contact form.

2. How We Use Your Information

We use your information to: process and fulfil your orders; send order confirmations and shipping updates; respond to customer service enquiries; send marketing emails if you have opted in (you can unsubscribe at any time); improve our website and product offerings; comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data. We share your information only with: payment processors (to complete transactions securely); shipping partners (to deliver your orders); analytics services (Google Analytics) in anonymised form; legal authorities if required by law.

4. Data Security

We implement industry-standard security measures including SSL encryption. However, no method of internet transmission is 100% secure. We cannot guarantee absolute security of data transmitted to our site.

5. Cookies

We use essential cookies to operate the website, analytics cookies to understand usage, and marketing cookies if you consent. You can manage cookie preferences through our cookie banner or your browser settings.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, email us at hello@nourakoreanskincare.com. We will respond within 30 days.

7. Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law (typically 7 years for financial records).

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance.

9. Contact

For privacy-related queries: hello@nourakoreanskincare.com | GST: 33EKTPR0670E1ZX